Frequently asked questions

Design a patch in the Patch Studio and add it to your cart, or send your artwork through the contacts page. You always approve a preview before production starts.

No minimum for standard patches. Volume pricing starts at 25 pieces and the unit price drops further at 50, 100 and 250.

Yes, free of charge any time before you approve the preview and production begins. After stitching starts, changes are no longer possible.

Most orders ship within 5 to 9 business days after you approve the preview. You receive a tracking number by email as soon as it ships.

Across the United States with USPS and UPS. International shipping is available on request, contact us before ordering.

Shipping is calculated at checkout based on destination and weight, with tracking included on every order.

Custom pieces are made specifically for you, so we cannot accept change-of-mind returns. That is why every order includes a preview approval step.

If your order arrives damaged or does not match the approved preview, write to us within 14 days with photos and we remake it at no cost or refund it.

Send your artwork or a description, we digitize it, you approve a preview, and we stitch it. See the custom order page for the full four-step flow.

Vector or high-resolution artwork works best (AI, EPS, PDF, SVG or a large PNG). No file? Describe what you need and we will help.

We pick thread colors as close as possible to your palette and confirm them on the preview before production.

Card, Apple Pay and PayPal. Corporate and wholesale orders can be arranged on invoice.

At checkout for standard orders. Large custom runs may be split into a deposit and a balance, agreed in advance.

Card details are handled entirely by the payment provider over an encrypted connection. We never see or store your card number.

Yes. The Patch Studio lets you draw a patch, set size, backing and border, and see a live price. Save it to your account or add it straight to the cart.

Always. Nothing is stitched until you approve the preview, so the final piece matches what you signed off on.

Digitizing converts your artwork into a stitch file the embroidery machine follows, so lines, fills and small text come out clean and durable.

Depending on the backing you chose: sew-on for the most durable hold, iron-on for a quick fix, or hook-and-loop (Velcro) for a swappable patch.

Wash the garment inside out in cool water on a gentle cycle, skip bleach, and iron from the reverse side through a cloth. Iron-on patches last longer with a few securing stitches.

Turn the garment inside out, wash cool on a gentle cycle without bleach, and iron on the reverse. Avoid high-heat tumble drying to keep the threads crisp.

Yes. Our stitching is dense and durable; following the care steps keeps colors bright and the design intact for years of regular wear.